Our Commitment

Trend Research is committed to providing transparent, fair, and efficient grievance handling mechanisms for all clients. We strive to resolve all complaints promptly and in accordance with applicable regulatory guidelines.

How to Raise a Complaint

If you have any concerns, complaints, or grievances regarding our services, you may contact us through the following:

• Email: enquire@thetrendresearch.com
• Phone: +91 9867038124

Please provide your name, registered contact details, and a clear description of your issue to help us address it effectively.

Resolution Timeline

We aim to acknowledge your complaint within 48 working hours and resolve it within 7 working days, depending on the nature and complexity of the issue.

Escalation Process

If you are not satisfied with the resolution provided, you may escalate your complaint to the higher authority within our organization by replying to the same email thread or requesting escalation explicitly.

Regulatory Escalation

In case your grievance is not resolved satisfactorily, you may escalate the matter through SEBI's grievance redressal system:

• SEBI SCORES Platform: https://scores.sebi.gov.in

Please ensure that you have first raised the complaint with us and allowed reasonable time for resolution before approaching SEBI.

Record Maintenance

All complaints and their resolutions are recorded and maintained for audit and regulatory purposes as per applicable SEBI guidelines.

Important Note

Trend Research does not guarantee profits or returns. Complaints related to market losses arising from trading decisions taken by users based on research provided shall not be considered as service deficiencies.